Privacy Policy

Last updated: 18 July 2026

  1. Who We Are

This website is operated by:

Goga Kajaia
Trading name: GoKa Dental Lab
Website: https://goka.gr
Location: Athens, Greece
Email: contact@goka.gr

For the purposes of applicable data protection law, Goga Kajaia, trading as GoKa Dental Lab, is the data controller responsible for the personal data described in this Privacy Policy.

  1. Personal Data We Collect

We may collect the following personal data:

  • your name;
  • your email address;
  • your telephone number;
  • the subject and content of your message;
  • your IP address and basic technical information recorded in website and security logs;
  • information about your browser, device, approximate location, visited pages and website interactions when Google Analytics is enabled with your consent.

Please do not submit patient names, medical records, identifiable patient photographs, health information or other sensitive personal data through the public contact form.

  1. How We Use Your Personal Data

We use personal data to:

  • receive and respond to enquiries;
  • communicate about dental laboratory services;
  • take steps requested by you before entering into a professional or commercial relationship;
  • operate, maintain and protect the website;
  • detect spam, fraud, technical problems and unauthorised activity;
  • understand website usage and improve the website where Analytics consent has been provided.

The legal bases for processing may include:

  • taking steps at your request before entering into a contract;
  • our legitimate interests in responding to enquiries and operating a secure website;
  • compliance with applicable legal obligations;
  • your consent for non-essential Analytics cookies and related measurement.
  1. Contact Form and Email

When you submit the contact form, the information you provide is sent to our business email account.

The website uses Contact Form 7 and WP Mail SMTP to process and deliver contact form messages.

Email services are provided by Google. Google may process the email content, sender information and related technical information as necessary to provide its services.

Contact Form 7 is not configured to store submitted messages in the WordPress database. The information submitted through the contact form is sent to our business email account so that we can respond to your enquiry.

We do not sell information submitted through the contact form and do not use it for unrelated advertising.

  1. Google Analytics

This website uses Google Analytics 4 to understand how visitors use the website and to improve its content and performance.

Google Analytics may collect information such as:

  • pages visited;
  • approximate geographic location;
  • browser and device information;
  • referring website or traffic source;
  • session duration;
  • interactions with website content.

Non-essential Analytics cookies should only be activated after you provide consent through the website’s cookie banner.

You can accept, reject or change your Analytics consent through the cookie settings available on the website.

Google processes information according to its applicable privacy policy, service terms and data processing terms.

  1. Cookies

The website may use the following categories of cookies:

Strictly Necessary Cookies

These cookies may be required for website security, administration and remembering your cookie preferences.

Analytics Cookies

These cookies help us understand how visitors use the website. They are used subject to your consent.

You can manage non-essential cookies through the website’s cookie banner. You may also delete or block cookies through your browser settings.

  1. Website Hosting and Security Logs

Our hosting provider and security systems may automatically record technical information, including:

  • IP address;
  • requested pages;
  • access date and time;
  • browser information;
  • server errors;
  • suspected malicious or unauthorised activity.

This information is used to operate the website, investigate technical problems, prevent abuse and maintain website security.

  1. External Links and Third-Party Services

The website may contain links to external services such as Facebook, WhatsApp and other third-party websites.

When you follow an external link, the third-party provider may collect and process information according to its own privacy policy.

We do not control the privacy practices or content of external websites.

  1. Who We Share Personal Data With

Personal data may be processed by service providers that help operate the website, including:

  • our website hosting provider;
  • Google, as the provider of Gmail and Google Analytics;
  • website security, caching and consent-management providers;
  • technical contractors who maintain the website, where access is necessary.

Service providers should only process information as necessary to perform their services and according to applicable contractual and legal requirements.

We may disclose information where required by law, a court order or a competent public authority.

We do not sell personal data.

  1. International Data Transfers

Some service providers may process information outside Greece or outside the European Economic Area.

Where required by applicable law, such transfers are made using recognised safeguards, such as an adequacy decision, standard contractual clauses or another valid transfer mechanism.

  1. How Long We Retain Personal Data

Contact form enquiries are normally retained for up to 12 months after the last relevant communication.

Information may be retained for a longer period where necessary to:

  • manage an active professional or commercial relationship;
  • establish, exercise or defend legal claims;
  • investigate security incidents;
  • comply with accounting, tax or other legal obligations.

Website security and server logs are retained only for the period reasonably necessary for security, administration and troubleshooting.

Google Analytics information is retained according to the data-retention settings configured in our Google Analytics property.

We periodically review stored information and delete or anonymise it when it is no longer required.

  1. Your Data Protection Rights

Subject to applicable data protection law, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • withdraw your consent at any time;
  • request data portability where applicable;
  • lodge a complaint with a supervisory authority.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact:

contact@goka.gr

We may request reasonable information to verify your identity before processing your request.

  1. Complaints

You have the right to lodge a complaint with the Hellenic Data Protection Authority if you believe that your personal data has been processed unlawfully.

Hellenic Data Protection Authority
Kifissias 1–3
115 23 Athens
Greece

Telephone: +30 210 6475600
Email: contact@dpa.gr

  1. Data Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

  1. Changes to This Privacy Policy

We may update this Privacy Policy when the website, its services, plugins or applicable legal requirements change.

The current version and the date of its latest update will be published on this page.

  1. Contact

For questions about this Privacy Policy or the processing of your personal data, contact:

Goga Kajaia
Trading name: GoKa Dental Lab
Email: contact@goka.gr
Location: Athens, Greece